Privacy Policy

Business Users (shop owners and staff) create Stability accounts. For account, billing, and product analytics data about Business Users, Stability acts as a business determining how that data is processed.

Clients book, inquire, pay, sign, or leave reviews through a shop’s pages. For Client data entered into the Service at a shop’s direction, the shop is typically the business that controls that relationship; Stability processes that data to provide the Service to the shop.

Account and profile. Name, email, password (hashed), business name, address fields, timezone, plan and add-on choices, and settings you configure.

Shop and Client operations. Services, staff profiles, availability, bookings, quotes, inquiries, contracts and e-sign records, reviews, notes, and related communications content you or Clients submit.

Payments. Subscription billing is handled by Stripe on our platform account. Client card payments are handled by Stripe Connect to the shop’s connected Stripe account. We receive payment status, amounts, and Stripe identifiers as needed to show ledgers and booking status. We do not store full card numbers on Stability servers; Stripe processes card data.

Usage and device. Log data such as IP address, browser type, pages viewed, and approximate timestamps; cookies or similar technologies for session and security.

Support. Information you send to [email protected].

• Provide, maintain, and improve the Service
• Process subscriptions and show payment and booking status
• Send transactional email or SMS (confirmations, reminders, magic links, review requests) as configured
• Authenticate users, prevent fraud and abuse, and secure the Service
• Communicate about product changes, billing, and support
• Comply with law and enforce our Terms of Service

We do not sell personal information. We do not use Client contact lists from shops for Stability’s own unrelated marketing.

We share personal information only as needed to operate the Service, including:

• Stripe — subscription billing and Connect payments
• Email / SMS providers — transactional messages (for example SendGrid, Twilio when enabled)
• Hosting and infrastructure — cloud hosting, databases, file storage, and error monitoring
• Optional integrations you enable (for example domain/Brand Page tooling, or future accounting/payroll/e-sign vendors)
• Professional advisors and authorities when required by law or to protect rights and safety
• Business transfers — in connection with a merger, acquisition, or asset sale, subject to appropriate confidentiality

Shop staff with access to a business account can see Client and booking data for that shop according to roles the owner configures.

We use essential cookies and local storage for login sessions and security. We may use limited analytics to understand product usage. You can control cookies through your browser; disabling essential cookies may prevent sign-in.

We retain account and operational data for as long as your account is active and as needed to provide the Service, resolve disputes, and meet legal, tax, and security requirements. Shops may delete or export some records in-product where available. After account closure we may retain limited records for a reasonable period for backup, fraud prevention, and legal compliance, then delete or anonymize them.

We use industry-standard measures such as encrypted transport (HTTPS), hashed passwords, and access controls. No method of transmission or storage is 100% secure; please use a strong password and protect staff access.

We are based in the United States. If you access the Service from elsewhere, your information may be processed in the U.S. and other countries where our providers operate.

Business Users can update account and shop profile information in Settings. You may request access, correction, or deletion of personal information we hold about you by emailing [email protected]. We will respond as required by applicable law. Clients should contact the shop first for booking or contact changes; we may need to coordinate with the shop that controls that data.

You may unsubscribe from non-transactional emails where offered. Transactional messages (receipts, booking confirmations, security notices) may still be sent.

The Service is directed to businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child provided us information, contact us and we will take appropriate steps to delete it.

We may update this Privacy Policy by posting a revised version on this page and updating the “Last updated” date. Material changes may also be communicated by email or in-product notice.

Privacy questions: [email protected]. See also our Terms of Service.