Terms of Service

Stability is software for beauty and personal-care businesses (salons, barbershops, and similar shops) to manage bookings, quotes, clients, staff, payments tooling, and related operations. Shop owners and their authorized staff (“Business Users”) use a Stability account. End clients of a shop (“Clients”) may use public booking, quote, event, review, or signing pages without a Stability subscription.

If you use the Service on behalf of a business, you represent that you have authority to bind that business to these Terms.

You must provide accurate registration information and keep it updated. You are responsible for activity under your account and for safeguarding login credentials. Notify us promptly at [email protected] if you suspect unauthorized access. We may suspend or terminate accounts that violate these Terms or that pose security or fraud risk.

Paid plans (for example Solo, Business, and optional add-ons such as Brand Page) are billed by Stability through Stripe on the interval you select. Prices are shown at checkout or in Settings → Billing and may change with notice for subsequent renewal periods.

Unless required by law, subscription fees are non-refundable once a billing period begins. You may cancel or change plan as offered in the billing portal; cancellation typically takes effect at the end of the current paid period. Trials, if offered, end when stated in the product or Stripe checkout.

You are responsible for applicable taxes on Stability subscription fees, except taxes based on our income.

Card payments from Clients for bookings, deposits, quotes, or events are processed through Stripe Connect to the shop’s own connected Stripe account. Stability does not take an application fee on those Client payments. Stripe’s processing fees and the shop’s Stripe agreement apply between the shop and Stripe.

Business Users must complete Stripe Connect onboarding (Standard OAuth) to accept cards. Stability is not a bank, payment facilitator, or escrow. Disputes, chargebacks, refunds, and payout timing for Client charges are handled under the shop’s Stripe account and policies.

Cash, Zelle, Venmo, Cash App, and similar methods recorded in Stability are for the shop’s records only; Stability does not move those funds.

Business Users retain ownership of their business content (service menus, photos, contract templates, brand pages, and similar). You grant Stability a license to host, process, and display that content as needed to operate the Service.

Contracts, waivers, quotes, and service terms between a shop and its Clients are solely between those parties. Stability provides tooling (including native e-sign) but does not draft legal advice or guarantee enforceability of any agreement.

You are responsible for complying with laws that apply to your business, including consumer, employment, marketing, privacy, and tax rules for your location and Clients.

You agree not to:

• Use the Service for unlawful, fraudulent, or abusive activity
• Interfere with or reverse engineer the Service except as allowed by law
• Upload malware or attempt unauthorized access to systems or data
• Misrepresent your identity or your business
• Use the Service to send spam or unlawful marketing
• Resell or sublicense the Service except as we expressly allow

The Service integrates with third parties such as Stripe (payments and billing), email and SMS providers, and optional add-on vendors (for example domain, accounting, or payroll tools when enabled). Their terms and privacy policies apply to their services. We are not responsible for third-party outages or policy changes.

Stability and its licensors own the Service, branding, software, and documentation. These Terms do not transfer any ownership to you other than the limited right to use the Service during your subscription according to your plan.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT DATA WILL NEVER BE LOST.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, STABILITY AND ITS OFFICERS, DIRECTORS, AND SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA, ARISING FROM THESE TERMS OR THE SERVICE.

OUR TOTAL LIABILITY FOR CLAIMS ARISING OUT OF THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID TO STABILITY FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM. THESE LIMITS DO NOT APPLY WHERE PROHIBITED BY LAW.

You will defend and indemnify Stability against claims, damages, and expenses (including reasonable attorneys’ fees) arising from your use of the Service, your content, your Client relationships, or your violation of these Terms or applicable law.

You may stop using the Service and cancel your subscription as described in billing settings. We may suspend or terminate access for non-payment, misuse, legal risk, or discontinued product lines. Provisions that by nature should survive (including intellectual property, disclaimers, limitations, and indemnity) survive termination.

We may update these Terms by posting a revised version on this page and updating the “Last updated” date. Material changes may also be communicated by email or in-product notice. Continued use after the effective date constitutes acceptance of the updated Terms.

These Terms are governed by the laws of the State of Texas, excluding conflict-of-law rules. Courts in Texas will have exclusive jurisdiction over disputes arising from these Terms, except that either party may seek injunctive relief in any court of competent jurisdiction.

Questions about these Terms: [email protected]. See also our Privacy Policy.